Da necessidade ao conhecimento: recuperação da informação na web em Ciência da Informação

Abstract

In the Information Science‟s constitutive origin, the information search and retrieval process has represented new challenges for its development, given the changes determined by the advent and growth of the web. Given the exponentially increase of information‟s volume on the web, the number and diversity of users, and the increasing use of search engines, this research contributes to enhancing the understanding of users‟ information behavior. This work is focused on the identification and analysis of the behavior adopted by postgraduate students in Information Science at an experience of scientific information search and retrieval on the web. Subjects related to information retrieval for scientific production, information retrieval on web, information and digital literacy, as well as user‟s information behavior are specially studied. The field research encompassed the application of an integrated set of instruments, such as questionnaire and interview, developed from the critical incident technique, methodology related to the investigation‟s field Cognitive Task Analysis (CTA). From the data collected was possible to identify the paths chosen by the target population, as well as the decision making, strategies selected, difficulties experienced, and the improvements recognized along the process of scientific information search and retrieval on the web. The results show essentially deficiency of planning and reflection during the process. The results showed different aspects of planning and completion of the search and recovery, relevant to the professional development in relation to the collection and use of information